Shipping

• Processing Time

  We strive to process and ship all orders as quickly as possible. Orders are typically processed within 3-5 business days, excluding weekends and holidays.

• Shipping Methods

  We offer various shipping methods to cater to your needs. Please note that the estimated delivery times provided are approximate and may vary depending on your location.

• Delivery Timeframe

  Our standard delivery timeframe is 7 to 15 business days. Delivery times may vary depending on your location and product availability.

• Shipping Fees

  We're excited to announce that for the grand opening of our website, we're offering FREE SHIPPING on all orders! This offer is available for a limited time, so be sure to take advantage while it lasts.

• Order Tracking

  Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this number to track the progress of your shipment.

• International Shipping

  We currently offer international shipping to select countries. However, please be aware that additional customs duties, taxes, or fees may be imposed by your country's customs agency. These charges are the responsibility of the customer.

Refund, Resend, and Returns Policy

We are committed to providing a smooth and quick resolution for any issues with your order. To process a refund, return, or resend, please follow the guidelines below:

• • Proof of Damage

    To validate any claims of damage, please provide clear photos or videos showing the condition of the item. If photos alone are not sufficient, please include a video.

  • Proof of Dispute

    Include a screenshot showing the complaint details, such as the name, date, and content of the dispute (e.g., PayPal Dispute, email complaint, or other methods).

  • Return Requirements

    If our team requests a return for further inspection, the item must be sent back to us as part of the dispute resolution process.

• We strive to ensure that your orders are delivered smoothly and on time. However, in certain situations, we will provide a refund, resend, or accept a return under the following conditions:

  1. Orders Delayed

  Refunds, resends, or returns will be considered if your order shows as lacking tracking information, in transit, pending, or expired after the following periods:

  • Standard Orders:

    60 days after departure from our warehouse.

  • Orders to the USA:

    45 days after departure.

  • Orders to Brazil:

    110 days after departure due to customs delays.

  Please note, some special shipping methods may be exempt from dispute resolution.

  Important Notes:

  • If your order is delayed due to incorrect address information, unclaimed packages, or similar issues, we recommend contacting your local post office directly for resolution.

  • For deliveries in Israel, packages may be held in self-pickup cabinets due to local practices. It’s best to contact the local post office if this occurs.

  • If tracking shows the package is delivered but you have not received it, verification may take 1-2 months and may not guarantee a positive outcome.

• 2. Orders Not Received

  We do not offer refunds or resends if the tracking information confirms delivery.

  To proceed with a claim:

  • If the package is not received despite confirmed delivery, please provide a non-delivery certification issued by your local post office with an official seal.

  • For tracking alerts indicating issues (e.g., incorrect address, unknown recipient, refused delivery), refunds or resends will not be processed.

3. Damaged Products

We will provide a full or partial refund, or offer a replacement in cases of damaged products:

• • Badly Damaged Products:

    A full refund or replacement is offered if items arrive in poor condition.

  • Partially Damaged Products:

    A partial refund or replacement is available for items with minor damage (excluding minor issues like thread, slight wrinkles, or small scratches).

  Important Notes:

  • Fragile Items:

    For fragile items, we highly recommend opting for a refund.

  • Damaged Packaging:

    We do not provide refunds or after-sale services for damaged packaging boxes due to long-distance international shipping.

  • Electronic Products:

    Claims for electronic products must be made within 30 days of delivery.

  • Service-Related Products:

    For service-related products, only the product cost based on China market prices will be refunded if you have quality inspection services. Otherwise, no responsibility will be taken.

4. Incorrect or Missing Products

We maintain a strict quality control process before dispatch, but in rare cases of incorrect or missing items, the following policies apply:

• • Incorrect Products:

    We offer a full refund or replacement.

  • Wrong Color or Size (non-functional impact):

    We will refund or resend the item upon receiving a screenshot of the complaint with name, date, and content.

  • Missing Parts (non-functional impact):

    A partial refund or replacement of the missing part will be provided. If the missing part affects functionality, we will resend the entire product.

  • Missing Accessories:

    We will resend any missing accessories.

  Note:

  For size-related disputes, please measure the product accurately and provide a photo of the measurement for faster resolution.

5. Order Cancellations

We accept order cancellations and offer full refunds under the following conditions:

• • Unpaid Orders:

    If your order is unpaid, you can cancel it at any time without charges.

  • Paid Orders:

    If your order has been paid but not yet processed, you may request cancellation and a full refund.

  • Processed Orders:

    Once an order has been processed or shipped, it can no longer be canceled.